Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

The Manager of Business Support (12 Month Contract) is responsible for overseeing the Business Support team, ensuring the effective management and support of the company's core banking systems, applications, and integration processes. This role involves strategic oversight, team leadership, and collaboration with internal and external stakeholders to support the company's strategic objectives.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Lead, mentor, and manage the Business Support team, including the Core Banking Support team, Application and Integration Team, Application Testing team, and Change, Problem, and Incident Lead.
• Foster a collaborative and high-performance team culture by conducting regular performance reviews and providing professional development opportunities.
• Oversee the support and maintenance of core banking systems, applications, and integrations, ensuring their availability and reliability.
• Manage incident resolution and service requests, ensuring timely and effective responses.
• Monitor performance and maintain the security of applications to ensure compliance with security and privacy requirements.
• Ensure all system changes align with governance and change management frameworks and support the deployment of new solutions and enhancements.
• Collaborate with internal and external stakeholders to resolve technical issues and implement improvements.
• Develop and maintain a robust testing framework for all in-scope systems, supervising the preparation, execution, and finalization of test scripts and plans.
• Ensure thorough testing of system upgrades, new features, and integrations, capturing user feedback for subsequent analysis to inform future application development.
• Build and maintain effective relationships with key internal and external stakeholders, coordinating with developers, business units, and third-party vendors to facilitate system development and integration projects.
• Provide guidance or training to users, including enhanced levels of support following new or updated software releases.
• Communicate strategic and technical concepts clearly to stakeholders at all levels and represent the Business Support team in meetings and project discussions.
• Identify areas for process optimization and implement technology solutions to enhance efficiency, staying updated with industry trends and best practices to drive innovation.
• Foster a culture of innovation and continuous improvement within the team, ensuring compliance with security and privacy requirements for data and information.

What you will bring

• Strong leadership and team management skills, with the ability to mentor and guide the Business Support team.
• Competence in delivering management, technical, and administrative services to support and maintain live applications.
• Excellent communication and interpersonal skills to build and maintain effective stakeholder relationships.
• Ability to manage multiple tasks and projects simultaneously, demonstrating strong project management skills.
• Analytical and problem-solving abilities to effectively manage and resolve issues.
• Commitment to the company's vision and values, including honesty, integrity, care, empathy, and transparency.
• Bachelor’s degree in IT or a related field.
• Strong experience in managing technical support teams, with demonstrated experience in this area.
• Strong understanding of core banking systems and applications.
• Experience with testing methodologies and quality assurance processes.
• Proven ability to ensure all requests for support are dealt with according to set standards and procedures.
• Proven ability to manage stakeholder relationships effectively.
• ITIL Foundation certification or higher (desirable).
• Experience with DA CBS Core Banking and digital stack, payment integrations, Dynamics CRM, MuleSoft, QRM, or Open Banking (desirable).
• Previous experience in the financial services industry (desirable).
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.