Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The role is responsible in managing the Bank’s third party mortgage broker relationships, across their designated territory.  The role is responsible to develop and grow the business and to ensure an exceptional experience for the bank’s business partners and customers. There are technical elements in this role but focus will be building and maintaining relationships both internally and externally and achieving designated sales targets.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Grow the Broker Channel in line with Bank Australia and Qudos Bank strategic goals.
• Build and maintain strong broker relationships to ensure collaboration and satisfaction.
• Deliver training aligned with Qudos Bank brand, policies, and credit appetite.
• Understand broker needs and develop tailored support plans.
• Communicate regularly via calls, emails, and meetings to share updates and ensure satisfaction.
• Analyse performance data to identify growth opportunities and improve sales.
• Support broker development through business-building strategies aligned with bank values.
• Represent Qudos Bank at broker professional development events.
• Resolve broker and client issues promptly and professionally.
• Act as a key liaison between brokers and loan processing teams.
• Respond to broker requests and meet their day-to-day expectations.
• Monitor broker sales performance and contribute to continuous improvement.
• Deliver exceptional service that reflects the bank’s responsible banking values.
• Achieve performance objectives set by the Broker Relationship Manager

What you will bring

• Strong experience in relationship management and business development within an ADI.
• Strong communication, networking, and influencing skills at a corporate level.
• Self-motivated with a commitment to personal development.
• Innovative, adaptable, and open to change.
• Ability to work independently and manage time effectively.
• In-depth knowledge of lending, banking products, and industry trends.
• Current understanding of financial legislation including the Consumer Credit Code and Privacy Act.
• Demonstrated success in achieving sales targets and business growth.
• Experience in the financial broker sector and customer-owned enterprise model.
• Strategic thinking and analytical capabilities.
• Business planning experience and presentation skills.
• Proficiency in Microsoft Office and professional correspondence.
• Strong customer focus with the ability to respond to broker needs and feedback.
• Ability to build meaningful relationships through empathy, active listening, and cultural sensitivity.
• Resilience and adaptability in a rapidly evolving industry.
• Relevant graduate qualifications and job-specific technical expertise.
• Effective collaboration across internal teams including Distribution, Retail Banking, Corporate Services, Corporate Development, and People & Culture.
• Strong external relationship management with brokers, aggregators, and marketing teams.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.