Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.  

The Senior Digital Insights & Reporting Analyst plays a key role in supporting Bank Australia’s Digital & Experience function by delivering high‑quality digital analytics, reporting and performance insights across the CMO division. The role transforms data from multiple sources into actionable intelligence that enables customer‑centred, data‑driven decision‑making across Digital, Brand and Marketing teams. Through automated reporting solutions and proactive performance monitoring, the role identifies opportunities to optimise digital channels, enhance customer engagement and support the bank’s growth objectives, while ensuring continuous improvement and compliance across customer‑facing digital platforms.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Deliver accurate, timely reporting and dashboards across digital channels (website, app, digital banking and acquisition funnels) to provide visibility of performance and customer behaviour.
• Lead CRM performance reporting across email, SMS, app and internet banking, analysing lifecycle programs to improve engagement, conversion and retention.
• Analyse digital journeys, campaigns and customer behaviour to identify trends, opportunities and areas for optimisation.
• Translate complex data into clear, actionable insights and executive‑ready narratives that support digital experience and growth objectives.
• Build and enhance automated reporting solutions using tools such as Power BI, Google tools and SQL, reducing manual effort and improving efficiency.
• Support consistent integration, tracking and governance of digital data sources, ensuring high data quality and reliable insights.
• Proactively monitor digital performance to identify anomalies, friction points or emerging issues, supporting root‑cause analysis and resolution.
• Ensure analytics and reporting comply with privacy, regulatory and data‑governance standards, maintaining clear documentation and audit support.
• Partner closely with internal teams and external analytics and development partners to deliver ad‑hoc insights, deep dives and ongoing performance reporting.

What you will bring

• Degree in data analytics, information systems, marketing analytics or related discipline.
• Strong experience in digital analytics, BI or reporting roles.
• Experience supporting digital channels (websites, mobile apps or online banking), with knowledge of tagging, CX or marketing analytics desirable.
• Experience in regulated environments (e.g. banking or financial services) highly regarded.
• High attention to detail and commitment to data integrity, privacy and quality standards.
• Demonstrated experience building automated, interactive dashboards and reports using Power BI, Looker or similar BI tools.
• Practical experience using digital analytics platforms (e.g. Google Analytics or Adobe Analytics) to interpret behavioural and performance data.
• Strong data capability including advanced Excel, SQL, and exposure to data modelling, DAX and reporting automation tools.
• Proven ability to translate complex digital data into clear, actionable insights for non‑technical audiences.
• Excellent written and verbal communication skills, with a collaborative approach and ability to deliver to deadlines in a fast‑paced environment.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.