Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.  

The Team Leader - Lending supports the Lending Department to deliver a high‑quality, consistent and customer‑focused lending experience aligned with Bank Australia’s strategic direction. Reporting to the Supervisor - Lending, the role leads and supports a team of Lending Consultants through coaching, mentoring and performance management to achieve team objectives. The Team Leader ensures strong customer service outcomes and operational consistency by monitoring performance against KPIs, overseeing credit analysis quality, building effective relationships with internal stakeholders and broker partners, and driving continuous process and operational improvements.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Lead and coach a team of Lending Consultants to deliver high‑quality customer outcomes and meet performance targets.
• Ensure consistent application of lending policies, procedures and service standards across the team.
• Monitor team performance, including credit analysis quality, loan turnaround times and accuracy, providing regular feedback and reporting.
• Identify skills gaps and support capability uplift through structured training, knowledge sharing and mentoring.
• Support the development and implementation of distribution and operational strategies, with a focus on process improvement.
• Keep the team informed of changes impacting lending services, ensuring alignment and effective delivery.
• Conduct performance reviews and appraisals, providing recommendations to support development and ongoing performance.
• Build and maintain strong relationships with internal stakeholders and broker partners, and perform additional duties as required.

What you will bring

• Strong demonstration of professionalism and a commitment to excellent customer outcomes.
• Proven leadership capability, with experience motivating and developing teams to achieve and exceed performance targets.
• Solid knowledge of lending functions, products and services within the financial services industry.
• Experience implementing and maintaining policies, procedures and operational standards.
• Excellent communication, interpersonal and stakeholder‑management skills.
• Strong decision‑making, problem‑solving and conflict‑management capability.
• Ability to prioritise, allocate work and manage high workloads in a fast‑paced environment.
• Demonstrated experience in delivering high‑quality customer service, conducting training and supporting continuous improvement initiatives.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.