Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.  

The Senior Relationship Manager - Business Banking leads the relationship strategy and management of the Bank’s business banking portfolio, focusing on building and maintaining strong, long‑term relationships with small to medium business customers. The role is responsible for driving portfolio growth, retention and performance by understanding customer needs and delivering tailored lending and banking solutions. It ensures effective management of new and existing business opportunities, including timely enquiry follow‑up, conversion of new and inactive customers into active relationships, and ongoing portfolio stability. The role also sets and monitors business banking targets and service standards, ensuring activity, conversion and performance are tracked, reported and aligned to the Bank’s strategic objectives.

This role can be based out of the Head Office in Melbourne (Collingwood) or Sydney (Mascot and is soon to be relocated to the CBD).

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Lead the relationship strategy for the business banking portfolio, building and maintaining strong, long‑term relationships with SME and commercial customers.
• Drive portfolio growth by identifying and originating new lending, deposit and transaction banking opportunities across existing customers and target segments.
• Oversee management of the customer portfolio, ensuring retention, activity levels and relationship quality are maintained and enhanced.
• Set and monitor team targets and service level agreements, focusing on customer acquisition, retention, lending and deposit growth.
• Lead, coach and develop the Business Banking Relationship Management team, managing performance and building capability.
• Oversee portfolio reporting and insights, tracking performance metrics including conversion, growth, customer activity and portfolio changes.
• Partner closely with Credit and Business Banking Support teams to deliver high‑quality lending proposals and seamless customer experiences.
• Represent the Bank externally and ensure all activities align with regulatory requirements, policies and business banking strategy.

What you will bring

• Strong commercial acumen with a proven ability to build and maintain effective networks and customer relationships.
• Demonstrated leadership capability, with experience managing teams, driving performance and operating effectively across functions.
• Well-developed lending expertise, including credit analysis and structuring of commercial lending solutions.
• Sound judgement and decision‑making skills, with the ability to assess opportunities and risks and make quality recommendations.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong organisational and time management skills, able to prioritise, work under pressure and manage competing demands.
• Customer‑focused mindset, with a track record of delivering exceptional service and follow‑through.
• Strong experience in business/commercial banking and relationship management, with relevant qualifications and alignment to Bank Australia’s values highly regarded.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.