Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for a Fraud Analyst - Customer Protection to join our Financial Intelligence Department. This role will be based in our Collingwood Head Office and will report to the Fraud Manager.

This position supports protection of the bank and its customers from the inconvenience and financial loss of fraud and scam related risks relevant to card, internet banking, scams, identity takeover, lending fraud and other payment channels. Assistance to other areas of Financial Intelligence will be required at times including AML / CTF investigations and reporting.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
• Investigate and complete simple fraudulent cases including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
• Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
• Collaborate liaise with third party suppliers supporting the bank’s detection and prevention activity
• Liaise with law enforcement officer including police, and other financial institutions
• Educate customers that have been victims of fraud or scam events
• Actively contribute to team activities including relevant training and continuous improvement.

What you will bring

• Experience in and passion for fraud and investigation
• Banking sector exposure and experience, or relevant financial services
• Excellent communication skills (interpersonal, verbal and written)
• Customer orientation and focus on outstanding service
• A positive, collaborative and team player attitude
• Investigative, analytical and problem-solving aptitude
• Proven ability to be adaptable and prioritise work to meet deadlines
• Relevant tertiary or diploma qualification preferred
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.